TERMS AND CONDITIONS
a) The reservation of the stay is accepted with reserve of 24 hours and is completed at the time of payment of 30% of the total amount of the same stay, including the cost of extra services required. Payment must be made within 48 hours of booking, or losing the same. The discount rate (20% after the third day of stay included and 30% after the second week of stay included ) apply only to the cost of stay and not to additional services and it doesn't apply on the dates of Palio. From November 1st to February 28th, there are Offers with special rates. The balance of these must be made within 48 hours of booking (remember the 24 hours for acceptance). The reservation is neither cancellable nor refundable. These special rates are not applicable during the days of Christmas and New Year's Eve. All rates are not inclusive of the sojourn tax, established by the City of Siena and request from March 1st, 2012, which will should be settled at the moment of departure together with the balance for the stay (€ 5,00 from March 1st to October 31st; € 3,00 from November 1st to February 28th. Ask the Manager the possible exemptions). b) Cancellation policy: the Customer can withdraw from the contract: if the cancellation will occur within 30 or more days before the date fixed for the beginning of the stay, the deposit paid will be refunded to the Customer as much as 100% of the same; if the cancellation will occur over the 30th day before the beginning of the stay, the entire deposit will be withheld by the administration of the Residenza. c) The Customer undertakes to use and to make using correctly and diligently the Residenza and what contains, declaring to be duly informed by the administration of the Residenza in connection with his (of the Customer) assumption of legal responsibility for any damage, however caused, during the period of stay, for acts attributable to him or to the persons present in the same Residenza; customer's credit card details are required and held as a guarantee for any damage. The Customer assumes full responsibility for the illegal use of the Wi-Fi internet service. d) The Customer is awarded and gives his consent to the use of video surveillance system, placed in the Residenza entrance rooms, for safety reasons. e) The Customer is awarded that the Italian law (R.D. n. 773 June 18th, 1931, Art. 109 - TULPS) requires the registration of identification data of the guests (also for guests hosted in the Residenza for a time period less than an hour) at the local police headquarters and that, therefore, also means that is strictly prohibited to stay overnight at persons other than those identified by the administration of the Residenza and then reported to the Authority. Breach of this clause will cause the application of a penalty of € 1.500,00 (one thousand five hundred) for each person unlawfully present, in addition to the price for the stay unpaid (for which no discounts apply) by the subject. f) The Law (L.R. March 23rd, 2000, no. 42 - Reg.to April 23rd, 2001, n. 18R, articles 40, 41) imposes to clean up the premises of the "Residenza d'Epoca", "at each change of the client and at least once a week". The Customer, upon arrival, will agree with the Manager, on the day and time when the cleaning staff, in the presence or absence of the Manager, or of a person commissioned by him, will be authorized to enter the apartment, both in the presence and in the absence of the customer and of the people who accompanied him, to do the cleaning.
We inform the Customer that the Legislative Decree no. 196, June 30, 2003 ("Code on personal data protection") protects people and other subjects regarding the processing of personal data. According to the law, this treatment will be based on principles of correctness, lawfulness and transparency and protection of customer privacy and his rights. According to Article 13 of Legislative Decree no. 196/2003, the customer provides the following information: 1. Data supplied by the Client will be used for purposes related to the signing of this contract. 2. The data will be as follows: computerized 3. The conferment of data is necessary for entering into this contract. 4. Data will not be disclosed to other parties, nor will it be circulated The Customer acquired the informations provided by the processor of personal data in accordance with Article 13 of Legislative Decree no. 196/2003, gives his consent to the processing of personal data for the purposes outlined in the statement. Date of the reservation of the Residence